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Customer Service

You will find the frequently asked questions with our answers below on this page. Do you have a question that is not answered on this page? Please email us via our contact form.

How do I know if my order has not gone through properly?

Sometimes it can happen that your order has not been delivered properly. You will receive an email from us if your order has not been received correctly. It describes what you can do to complete your order. If that does not answer your question, you can always contact us by using the contact form.

What are the benefits of my Crush Denim account?

With a Crush Denim account, we offer you the opportunity to view your order history and an overview of your shipped order's status. It is also easier to return your order if necessary.

How can I pay for my order?

At Crush Denim, you don't have to worry that there is no way to complete your order. With us, you can use VISA, MasterCard, Maestro, American Express, PayPal, SoFort Banking, GiroPay, Bancontact Mister Cash, iDeal and transfer the amount to our bank account. We try to make it so easy to buy clothes at Crush Denim.

I have doubts about the size or a question about an item

It may be the case that you have doubts about the size of a garment or questions about an item. Send us an email via the contact form, and we will try to answer it as soon as possible.

Do I have a 100% guarantee that the clothing is in stock on the website?

Our stock is synchronized with the stock system. That means as soon as someone buys a piece of clothing online or in a store. Then it can be seen live on the website. This applies to the garment, as the size of the garment. This way, you will never be shown too late that your item is out of stock. More about this source text. Source text required for additional translation information

What to do with wrong articles?

Something may go wrong in the sorting center, and that you have received the wrong order. You can easily indicate this with the contact form and we will ensure that you receive the correct order!

Do you want to stay informed about Crush Denim?

Then sign up for our newsletter! Do you have something specific that you want to stay informed about? Then you can fill in the contact form and send it to us. We try to discuss and answer your request as soon as possible.

I have a complaint

We take complaints very seriously. You can send your complaint (s) via our contact form. We try to process your complaints as quickly as possible and to answer them as well as possible.

What is CSR policy?

CRS stands for Corporate Social Responsibility. We keep an eye on the working conditions at all our suppliers. We do this with the help of 'Social Compliance audits.' These are checks performed by independent parties. As a result, we ensure that employees in Bangladesh's factories have the right care and a pleasant working environment. We tell you a lot more about this on our CSR policy page.

My question has not yet been answered, or I have doubts

Do you have a question that is not answered in our frequently asked questionnaire? Then you can ask us your question in our contact form. We try to answer your question as quickly as possible.

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